about us
DIRECT FROM THE FACTORY TO YOUR DOOR FOR THE LOWEST PRICES.
We are a mail order only company like Amazon and others. Similarly, we do not offer a local collection service. No stock is held at our office address, please order online and we will be pleased to deliver to any UK mainland address usually within 1-3 working days. This method of trading keeps our costs down which we can pass on to our customers with lower prices.
Budet Towbars is part of the Budets & TraderRacks group of companies. We have been trading online for over twelve years and have extensive knowledge of the tow bar and tow bar wiring industry.
Shipping and Payment Information
Orders & Dispatch days
Orders received prior to 12 Noon Monday to Friday are normally dispatched the next working day direct from the manufacturer to your door on a next or 2 working day service. Orders placed after this time or during weekends and public holidays are normally dispatched on the following working day.
If your order is really urgent please contact us at info@budettowbars.co.uk prior to ordering to confirm the exact dispatch day. An email confirming the dispatch day, courier and tracking number will be emailed (an email address is required for this service) at the time of dispatch.
Please note-: Driver shortages and courier driver errors are a known source of delivery delays and therefore, some customers do experience delivery delays particularly at busy mail order periods such as, Bank Holidays, Xmas and Easter.
Delivery Times
Delivery times are calculated in working days (Monday – Friday 0800 -1900 hrs and excluding bank holidays). It is sometimes possible to offer timed deliveries such as before Midday and before 9 am. For a quote please email info@budettowbars.co.uk with details of the product you are interested in ordering and the delivery address.
Can’t wait in for delivery?
All shipments are sent on a signed for service however, delivery can still be made without a signature as long as a signed note is left for the courier with leave safe instructions (such as “leave safe” in garage or with a neighbour etc.). Please note any goods that are required to be “left safe” are done so at the customers risk and at the courier drivers sole discretion.
Missed Deliveries
If you are out when the courier arrives you will be left a card outlining options. Delivery will automatically be rescheduled for the following day unless you contact us or call the courier on the number detailed on their card to arrange a different delivery day.
A maximum of 2 delivery attempts will be made without extra charge.
UK Delivery Postcodes
The postcode you provide for delivery and the delivery service you select whilst ordering on our website will affect the delivery cost and time scale of your order. Different couriers treat certain postcodes particularly in the Zone 2 and 3 areas shown below differently from other couriers and consequently deliveries (particularly of large or heavy items such as roof boxes or towbars) to zone 2 and zone 3 postcodes may not be available or take longer than and cost more than you are advised whilst checking out online. We reserve the right to not accept orders which are placed without the correct delivery option being selected or where delivery is uneconomic.
Zone 1 – All postcodes except those listed below.
Zone 2 – All AB, PH, DD, IV, KW, PA. – All Northern Ireland, Eire, Isle Of Man and I-O-W postcodes.
We may be able to ship to the Channel Islands and Zone 2 areas by special arrangement.
We do not ship to Europe or the rest of the world.
Please contact us if you would like to arrange shipping outside of the Zone 1 UK Mainland area.
Free Shipping Offers
Many of our products are offered for sale with Free Shipping / Delivery Included. If the product you are ordering states that the price displayed includes Free Shipping / delivery please select this option when ordering. This service however, is only offered to customers who provide a UK mainland Zone 1 delivery postcode as detailed above. If your delivery postcode is not in the Zone 1 area and you select the Free Shipping / Delivery Included delivery method we will be unable to accept your order.
Typical/Minimum Delivery Charges
Royal Mail Post (keys and other small, light weight items up to 1.9kgs) £7.80
Standard Shipping (normally two to three days) from £22.99 depending on weight of order/product size
Express Delivery (normally next working day)* from £46.99 depending on weight of order/product size
* Please note that whilst, in most instances, Express Delivery orders normally arrive the following day (except for Zone 2 or 3 postcodes and products with a combined length and girth of over 3 metres (such as roof racks) which take at least 2 working days) it cannot be guaranteed.
As is the case with all carriers, very occasionally, delays may occur, in such cases the goods will normally arrive the following working day. We cannot however, be held responsible for any delivery delays or consequential loss arising from delivery and courier matters.
Delivery and dispatch is subject to stock availability and we will contact you as soon as possible if we foresee any kind of delay. 99.9 per cent of deliveries occur as planned, occasionally however, deliveries are affected by events beyond our control such as traffic jams, bad weather, human error, breakdowns etc.
There is therefore, no such thing as a “guaranteed” delivery from any supplier.